My Account | Contact by Email | Français
 CTES Training Ottawa Home -> ITIL Training
Keywords:
  

ITIL Training

Certified ITIL® Foundations: Mastering IT Service Management

Processes are the cornerstone of IT service management

Continual Service Improvement: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key functions and processes of the ITIL® Continual Service Improvement lifecycle stage

Intermediate ITIL®: Mastering Operational Processes

This CTES-SETC certified workshop will discuss ITIL operational processes from a practical implementation perspective

ITIL Overview for Managers

This CTES-SETC certified course provides managers and supervisors with a comprehensive overview of IT service management as it is defined and implemented by ITIL

Managing Across the Lifecycle: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with the skills and knowledge to help implement the various processes and functions of the ITIL® library

Operational Support and Analysis: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key operational processes of the ITIL® library

Planning Protection and Optimization: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key strategic processes of the ITIL® library

Release, Control and Validation: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key release and deployment processes of the ITIL® library

Service Design: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key functions and processes of the the ITIL® Service Strategy lifecycle stage

Service Offerings and Agreements: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key service level management processes of the ITIL® library

Service Operation: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key functions and processes of the ITIL® Service Operation lifecycle stage

Service Strategy: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key functions and processes of the ITIL® Service Strategy lifecycle stage

Service Transition: ITIL® Intermediate Qualification

This CTES Certified course provides the service management professional with a comprehensive exploration of the key functions and processes of the ITIL® Service Transition lifecycle stage
Accredited by Loyalist Certification Services

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

The Swirl logo™ is a Trade Mark of the Office of Government Commerce

IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

CTES Training on LinkedIn follow @CTESTraining Follow us on Facebook