| Itil V3 Foundations: Bridging the Gap Between V2 and V3 |
ID: ITILBV3 | Course Length:2 | Company Name:Choquette Technology Associates Inc.
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Module 0: The New Itil V3 |
- Why Are the Changes Important
- What Has Changed Since Itil V2
- The Core Components of Itil V3
- Itil Lifecycle From Beginning To End
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Module 1: The Service Lifecycle |
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
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Module 2: Preparing for the Exam |
- Putting It All Together
- Going in To the Exam: Mental Preparation
- Computer Based Testing Strategies
- Monitoring Yourself
- Key Exam Targets
- Remembering the Big Picture of Itil
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