| Itil V3 Foundations: The Basics Count |
ID: ITILFV3 | Course Length:4 | Company Name:Choquette Technology Associates Inc.
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Module 0: Itil V3 Overview |
- The History of Itil
- Why Is Itil Important
- What Has Changed Since Itil V2
- The Core Components of Itil
- Itil Lifecycle From Beginning To End
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Module 1: The Service Lifecycle |
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
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Module 2: Service Operation |
- The Role of Service Operation
- Processes
- Event Management
- Incident Management
- Request Fulfillment
- Access Management
- Problem Management
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Module 3: Functions |
- Service Desk
- Technical Management
- IT Operations Management
- Applications Management
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Module 4: Service Transition |
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Testing and Validation
- Evaluation
- Service Knowledge Management
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Module 5: Service Strategy |
- Definition of a Service Strategy
- Strategic Objectives
- Prioritization of Investments
- Service Portfolio
- Service Catalog
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Module 6: Service Design |
- Value To the Business
- To Ensure the Achievement of Business Objectives
- To Provide Cost-effective Services
- To Deliver Improved Quality
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Module 7: Continual Service Improvement |
- Services: Alignment of IT Services with Business Needs
- Processes: Health of Itsm and Maturity of the IT Processes
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Module 8: Preparing for the Exam |
- Putting It All Together
- Going in To the Exam: Mental Preparation
- Computer Based Testing Strategies
- Monitoring Yourself
- Key Exam Targets
- Remembering the Big Picture of Itil
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