| Itil Workshop: Change Management |
ID: ssich0 | Course Length:2 | Company Name:Choquette Technology Associates Inc.
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Module 0: Plan for the Implementation of Change Management |
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Module 1: Prioritise and Assess the Impact |
- Cost, Benefit and Risk of Proposed Changes
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Module 2: Organise the Request For Change (rfc) Authorisation Process |
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Module 3: Prepare for and Manage the Change Advisory Board (cab) Meetings |
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Module 4: Manage Changes Through Their Lifecycle |
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Module 5: Produce and Manage the Forward Schedule of Change (fsc) |
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Module 6: Define and Agree Change Models and Standard Changes |
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Module 7: Oversee Building, Testing and Implementation of Authorised Changes |
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Module 8: Co-ordinate the Back-out of Failed Changes |
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Module 9: Be Aware of Available Support Tools and Techniques |
- For the Implementation of Change Management
- Be Able To Indicate How Improvements Can Be Made
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Module 10: Prepare Change Management Reports |
- Monitor and Report On the Major Metrics of the Change Process
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Module 11: Understand the Interdependencies Between Change Management and Other IT and Service Management Processes |
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